piraeus bank group

Piraeus Direct Solutions S.P.


PIRAEUS DIRECT SOLUTIONS S.P. specializes in providing financial and telecommunications services and offers in-depth solutions in the following areas of expertise:
  • Contact Center Services
  • Consulting Services
  • Software Development and Support
  • Training Services

In Detail:
  • Service and handling of inbound calls, e-mails, faxes, chat & video sessions, from existing and prospect customers, e.g. information & application for products & services, help desk, complaint handling.
  • Conduct of outbound call & sms campaigns to customers, e.g. welcome calls, reactivation, sales, customer satisfaction surveys, database information update.
  • Provision of consulting services for Contact Centers, e.g. Business Plan set-up, analysis of functional and technical requirements, analysis of required infrastructure, suggestion and participation in functional solutions, procedure design and construction.
  • Software development and support services, e.g. design, development and management of specialized applications, computer infrastructure and MIS services.
  • Provision of training seminars on:
    • customer Service via telephone & email communication
    • complaint handling
    • sales via telephone & email communication