piraeus bank group


PIRAEUS DIRECT SERVICES SA specializes in the provision of financial –telecommunication services as well as e-commerce services:
  • Contact Center services
  • Advisory services
  • Training services
  • IT Development and Support
More specifically, the following are offered:
  • Incoming Calls services: incoming calls, e-mails, faxes from customers or potential customers eg. information about products and services, reception of product &services requests, technical support, complaint management and handling.
  • Outgoing Call services: outgoing calls, e-mails, faxes towards customers or potential customers eg. new customer welcoming, customer reactivation on products and services, product & service sale, customer satisfaction services, database processing-updating etc.
  • Provision of advisory services to Contact Centers: such as Business Plan creation, analysis of operational and technical specifications for the required systems and applications, submission of operation proposals and participation in their execution, design and recording of procedures etc.
  • Provision of training seminars on matters concerning:
    • customer service by means of phone or written communication,
    • customer complaint management,
    • phone sales.
  • IT Development and Support: design, development and management of specialized applications, of IT infrastructure and of MIS services.